To accomplish the above, you will work cross-functionally with different teams such as Engineering, Development, Product, and QA. Update/create content for our internal knowledge base and our help center, making your job and that of your peers easier in the future

Work closely with the Level 2 support team to improve overall product knowledge, and to escalate complex issues that require Level 2 Support Test and reproduce issues in order to troubleshoot and help the Dashlane product team identify and fix bugsīe the voice of our customers: raise their concerns or new feature requests/feedback to our product and engineering team You play a big role in sharing relevant feedback with the product team and hence in the shaping of the Dashlane product. Take ownership of solving a wide range of customer problems that come through email, chat, and social media through effective probing and troubleshootingĬomply with and suggest improvements for ticket categorization and issue identification guidelines.

Respond to B2B customer questions rapidly and clearly - this entails questions related to Dashlane product, customer account, billing, and how to make the most of Dashlane This position’s location is flexible within Portugal, but is ideally based in Lisbon Your day-to-day will be focused on handling queries from our customers through a wide range of channels including email, chat, social media, and occasional screen share sessions.Īs the Customer Support Agent besides helping Dashlane users resolve their questions and concerns, you will also help assist B2C users and internal customers with their product-related concerns and play a role in sharing customer feedback across the organization. Our Customer Support Team is here to deliver first-class support in a simple, effective, and timely manner to our growing Dashlane community. Dashlane has empowered over 15 million users and 20,000 businesses in 180 countries to enjoy a faster, simpler, and more secure internet. Our team in Paris, New York, and Lisbon is united by our passion for improving the digital experience and the belief that with the right tools, we can help everyone simplify their online lives.

The app works across every major operating system and browser - so every user can enjoy a simpler, safer internet. At times like this, we're even more committed to providing you support and flexibility while you interview and onboard for your new job.ĭashlane is an award-winning app that lets you access and share business and personal passwords anytime, anywhere. Due to the ongoing pandemic, our interview and onboarding processes will remain fully remote until further notice.

Dashlane help center chat